Privacy Policy

1. Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy listed below this text.

Data Collection on this Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?

Your data is collected in part by you providing it to us. This can include data you enter in a contact form, for example.

Other data is collected automatically or with your consent when you visit the website by our IT systems. This mainly includes technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to request information about the origin, recipients, and purpose of your stored personal data at any time free of charge. You also have the right to request the correction or deletion of this data. If you have granted consent for data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. Additionally, you have the right to file a complaint with the competent supervisory authority.

For this, as well as for additional questions regarding data protection, you can contact us at any time at the address provided in the imprint.

Analysis Tools and Third-Party Tools

Your surfing behavior may be statistically evaluated when visiting this website. This is done primarily with cookies and so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy statement.

Robinio uses products and services for analysis and marketing purposes that are provided by Visable GmbH (www.visable.com) in cooperation with them. This involves the collection, processing, and storage of data through pixel technology for the creation of at least pseudonymized, and where possible and sensible, completely anonymized usage profiles. The collected data, which may initially still include personal data, are transmitted to Visable or collected directly by Visable and used there to create the aforementioned usage profiles. There is no personal identification of visitors to this website, and no other personal data is merged with the usage profiles. Should IP addresses be identified as personal data, they will be deleted immediately. You can object to the forms of processing described here at any time with effect for the future: Exclude from tracking (Note: This link sets a 1st-party cookie for an opt-out)

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the servers of the host. This can involve, among other things, IP addresses, contact inquiries, meta and communication data, contract data, contact details, names, website accesses, and other data generated through a website.

The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.

Conclusion of a Contract for Data Processing

To ensure compliant data processing, we have concluded a contract for data processing with our host.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purposes this is done.

We would like to point out that data transmission over the internet (e.g., when communicating via email) may have security gaps. A complete protection of the data against access by third parties is not possible.

Note on the Responsible Entity

The responsible entity for data processing on this website is:

Robinio GmbH
Gröbener Dorfstraße 50a
14974 Ludwigsfelde

Phone: +49 337 88 88 92 00
Email: office@robinio.de

The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time that you have already given. A simple notification by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and Against Direct Advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 PAR. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS FOR WHICH A PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION ACCORDING TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF THE PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING, TO THE EXTENT IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION ACCORDING TO ART. 21 PARA. 2 GDPR).

Right to File a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, those affected have the right to file a complaint with a supervisory authority, particularly in the member state of their usual residence, their workplace, or the location of the alleged violation. The right to complain is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to request that data we process automatically based on your consent or in the fulfillment of a contract be handed over to you or to a third party in a common machine-readable format. If you request the direct transfer of the data to another responsible party, this will only occur if it is technically feasible.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

When the SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Deletion, and Correction

You have the right to request free information about your stored personal data, its origin, and recipients, as well as the purpose of the data processing at any time in accordance with the applicable legal provisions, and if applicable, the right to correction or deletion of this data. For this, as well as for further questions regarding personal data, you can contact us at any time at the address provided in the imprint.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. For this, you can contact us at any time at the address provided in the imprint. The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the examination, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data is unlawful, you may request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it for the assertion, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection under Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet established whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data may only be processed with your consent, for the assertion, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

Objection to Advertising Emails

The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.

4. Data Collection on this Website

Cookies

Our websites use so-called “cookies.” Cookies are small text files and do not harm your end device. They are either temporarily stored for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain on your end device until you delete them or an automatic deletion occurs through your web browser.

Partially, cookies from third-party companies may also be stored on your end device when you access our site (third-party cookies). These allow us or you to use certain services from the third party (e.g., cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or displaying videos). Other cookies serve to evaluate user behavior or to display advertisements.

Cookies that are necessary for the execution of the electronic communication process (necessary cookies) or to provide certain features you want (functional cookies, e.g., for the shopping cart function) or to optimize the website (e.g., cookies for measuring web audience) are stored based on Art. 6 para. 1 lit. f GDPR, unless another legal basis is provided. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent for storing cookies has been requested, the storage of the relevant cookies will only occur based on this consent (Art. 6 para. 1 lit. a GDPR); the consent can be revoked at any time.

You can configure your browser to be informed about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or generally, as well as to activate the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be limited.

As far as cookies from third-party companies or for analysis purposes are used, we will inform you about this separately in this privacy policy and if necessary request consent.

Cookie Consent with Borlabs Cookie

Our website uses the cookie consent technology from Borlabs Cookie to obtain your consent for storing certain cookies in your browser and to document this in compliance with data protection. The provider of this technology is Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg (hereinafter Borlabs).

When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you give or the revocation of these consents are stored. This data will not be passed on to the provider of Borlabs Cookie.

The collected data will be stored until you request us to delete it or delete the Borlabs cookie yourself or the purpose for storing the data ceases. Mandatory legal retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/

The use of the Borlabs Cookie consent technology is for the purpose of obtaining the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR, as far as your inquiry is related to the fulfillment of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries directed at us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), provided this has been requested.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data ceases (e.g., after your inquiry has been fully processed). Mandatory legal provisions – particularly retention periods – remain unaffected.

Inquiries via Email, Telephone, or Fax

If you contact us via email, telephone or fax, your inquiry, including all personal data arising therefrom (name, inquiry), will be stored and processed by us for the purpose of handling your concerns. We do not pass on this data without your consent.

The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data ceases (e.g., after your concern has been fully processed). Mandatory legal provisions, particularly statutory retention periods, remain unaffected.

5. Social Media

Social Media Plugins with Shariff

This website uses plugins from social media (e.g., Facebook, Twitter, Instagram, Pinterest, XING, LinkedIn, Tumblr).

The plugins can usually be recognized by the respective social media logos. To ensure data protection on this website, we use these plugins only together with the so-called "Shariff" solution. This application prevents the plugins integrated into this website from transferring data to the respective provider as soon as the page is first accessed.

Only when you activate the respective plugin by clicking the associated button is a direct connection to the provider's server established (consent). As soon as you activate the plugin, the respective provider receives the information that you have visited this website with your IP address. If you are simultaneously logged into your respective social media account (e.g., Facebook), the respective provider may assign the visit to this website to your user account.

Activating the plugin constitutes consent within the meaning of Art. 6 para. 1 lit. a GDPR. You can revoke this consent at any time with effect for the future.

6. Analysis Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called “cookies.” These are text files that are stored on your computer and allow an analysis of how you use the website. The information generated by the cookie about your use of this website is usually transmitted to a server owned by Google in the USA and stored there.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and advertising. If consent has been requested (e.g., for the storage of cookies), the processing occurs solely on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

IP Anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your usage of the website, compile reports on website activities, and provide further services related to website usage and internet usage. The IP address sent by your browser within the framework of Google Analytics will not be merged with other data from Google.

Browser Plugin

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of the data generated by the cookie and related to your usage of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to Data Collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to this website: Deactivate Google Analytics.

For more information on how to handle user data at Google Analytics, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data Processing Agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic Features in Google Analytics

This website uses the “demographic features” function of Google Analytics. This enables reports to be generated that contain statements about the age, gender, and interests of the website visitors. This data is derived from interest-based advertising from Google as well as from visitor data from third parties. This data cannot be attributed to a specific person. You can deactivate this function at any time in your Google Account’s ad settings or generally prohibit the collection of your data by Google Analytics as described in the section “Objection to Data Collection.”

Storage Duration

Data stored at Google on user and event levels, linked with cookies, user IDs (e.g., user ID), or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) are made anonymous or deleted after 14 months. For details, please refer to the following link: https://support.google.com/analytics/answer/7667196?hl=en

Google Analytics Remarketing

This website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functionality of Google Ads and Google DoubleClick. Provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

This function enables the linking of the advertising target groups created with Google Analytics Remarketing with the cross-device functionality of Google Ads and Google DoubleClick. In this way, interest-based, personalized advertising messages, which were tailored depending on your previous usage and surfing behavior on one device (e.g., mobile) can also be displayed on another of your devices (e.g., tablet or PC).

If you have granted the corresponding consent, Google links your web and app browsing history for this purpose with your Google account. This allows the same personalized advertising messages to be displayed on any device where you log in to your Google account.

To support this function, Google Analytics collects google-authenticated user IDs, which are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by disabling personalized advertising; please follow this link: https://www.google.com/settings/ads/onweb/.

The summarization of the collected data in your Google account takes place solely on the basis of your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). For data collection processes that are not merged in your Google account (e.g., because you do not have a Google account or have objected to the merging), the collection of the data is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.

Further information and data protection regulations can be found in Google’s privacy policy at: https://policies.google.com/technologies/ads?hl=en.

Google Ads and Google Conversion Tracking

This website uses Google Ads. Google Ads is an online advertising program offered by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

As part of Google Ads, we use so-called conversion tracking. When you click on an ad served by Google, a cookie for conversion tracking is set. Cookies are small text files that the internet browser places on the user’s computer. These cookies lose their validity after 30 days and do not serve to identify the users personally. If the user visits specific pages of this website and the cookie has not yet expired, both Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google Ads customer receives a different cookie. Cookies cannot be tracked across the websites of Google Ads customers. The information obtained through the conversion cookie is used to create conversion statistics for Google Ads customers that have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that would allow the identification of users. If you do not wish to participate in tracking, you can object to this use by disabling the conversion tracking cookie through your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of “conversion cookies” and the use of this tracking tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising. If consent has been requested (e.g., for the storage of cookies), the processing occurs solely on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

For more information about Google Ads and Google Conversion Tracking, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=en.

You can configure your browser to be informed about the setting of cookies and to allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or generally, as well as activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Facebook Pixel

This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, the data collected are also transferred to the USA and other third countries, according to Facebook.

This allows the behavior of website visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This can be used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising measures.

The data collected is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Policy. This enables Facebook to display advertisements on Facebook’s pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.

The use of Facebook Pixel is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in effective advertising measures, including social media. If consent has been requested (e.g., for the storage of cookies), the processing occurs solely on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

In Facebook's privacy policy, you will find further information on the protection of your privacy: https://de-de.facebook.com/about/privacy/.

You can also deactivate the remarketing function “Custom Audiences” in the advertising settings area at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. For this, you must be logged in to Facebook.

If you do not have a Facebook account, you can deactivate usage-based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/en/preference-management/.

7. Newsletter

Newsletter Data

If you would like to receive the newsletter offered on the website, we need an email address from you, as well as information that allows us to verify that you are the owner of the provided email address and agree to receive the newsletter. Further data will not be collected or only on a voluntary basis. We use this data solely for sending the requested information and do not pass it on to third parties.

The processing of the data entered into the newsletter signup form occurs solely based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke the consent given for the storage of the data, the email address and its use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of the already performed data processing operations remains unaffected by the revocation.

The data you have provided for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and will be deleted from the newsletter distribution list after cancellation. Data that have been stored for other purposes remain unaffected by this.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data in the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not time-limited. You can object to the storage if your interests outweigh our legitimate interest.

8. Plugins and Tools

Google Web Fonts

This page uses so-called web fonts for a uniform representation of fonts, which are provided by Google. The Google Fonts are installed locally. There is no connection to Google servers.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=en.

Google Maps

This page uses the Google Maps mapping service via an API. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the features of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a server owned by Google in the USA and stored there. The provider of this site has no influence on this data transmission.

The use of Google Maps takes place in the interest of an appealing presentation of our online offerings and easy findability of the places specified on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If consent has been requested, processing occurs solely on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

More information on how to handle user data can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en.